Recommendations from customers are the number one trusted source of advertising, making word of mouth a worthwhile investment for every business. It may be the most powerful advertising tactic you can use to grow your business, with no financial outlay.
Most companies already know that referrals are powerful. In fact, existing clients and partners can be the biggest source of new client introductions for many small businesses.
So consider the exponential exposure you can get when those same clients and partners recommend you publicly. Consider also that online reviews have the power to strengthen existing customer relationships, and you have a couple powerful reasons to put some energy into cultivating more online reviews.
In case you’re wondering where to start, here are some ideas to kick start a plan for getting more reviews from your customers.
Create an account or claim your listing on directories such as:
- Google Places and Yahoo! Local
- Yelp
- Kudzu
- LinkedIn (see this primer on setting up your business profile on LinkedIn)
- Facebook (Facebook business pages can have a tab for posting reviews – just type “review” in the search box and the app will show up)
Let customers know you’ve set up an account and would love for them to add a review of your business:
- Send an announcement to your customers via email about the ability to add reviews. Also include the announcement in your newsletter and blog. (Don’t forget to provide the link to your page, to make it super easy. The easier it is for people to add a review, the more likely they’ll do it!)
- Announce your review pages via your status updates on LinkedIn, Facebook, Twitter, etc.
- Ask each customer to add a review next time you’re speaking to them on the phone. Then follow up with a personal email after the conversation. It might feel like a tedious manual job, but your reviews are like gold. Getting those few extra reviews added can pay off in new customers.
- Offer incentives for reviewers to act immediately. For example, give a deep discount or hold a giveaway drawing that includes the first 20 people to post a review by a certain deadline.
If you are interested to know more about online marketing try to join our 3rd e-marketing conference on the 13th of december in Luxor,Egypt.
http://ioeti.org/2010_ioeti_conference/index.php
Reference: www.site-reference.com
Posted by: Hadeer Bahaa
www.ioeti.org






